Inside Sales Rep

Are you passionate about building relationships, driving results, and delivering exceptional customer experiences? Serigraph is looking for an Inside Sales Representative to join our dynamic team.

In this role, you’ll be the voice of our brand—connecting with customers, managing sales orders, and ensuring seamless coordination across teams to support business growth. If you thrive in a fast-paced, collaborative environment and are motivated by achieving goals while providing outstanding service, we’d love to hear from you.

• Engage with customers via phone, email, and digital channels to drive sales and support business growth.
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Maintain accurate records in CRM systems and track key sales metrics to support overall sales efficiency.
• Collaborate with outside sales, development, operations, and accounting to ensure seamless order processing and accurate billing/invoicing. Identify opportunities for upselling and cross-selling to maximize revenue potential.
• Maintain strong client relationships by providing exceptional service and addressing inquiries efficiently.
• Assist in implementing and refining sales strategies to optimize performance.
• Contribute to process improvements to streamline workflows and enhance efficiency.
• Work closely with the Inside Sales Manager to achieve and exceed individual and team sales targets.
• Ensure a customer-focused approach, delivering high service and responsiveness.

• Experience in inside sales, customer service, or a related role.
• Strong communication skills with the ability to engage customers effectively.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work collaboratively across sales, account management, operations, and accounting teams.
• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook), and sales reporting tools.
• Results-driven mindset with a focus on meeting and exceeding sales targets.
• High school diploma or equivalent.

• Associate or bachelor’s degree preferred.
• Experience in a fast-paced, sales-driven environment.
• Strong background in order management and CRM utilization.
• Knowledge of sales processes, lead management, and customer engagement strategies.
• Ability to multitask and prioritize tasks effectively.
• Experience in the printing industry—wide-format, digital, offset, and dye sublimation.