Family Support Assistant

Family Support Assistant

Washington County, located in West Bend, Wisconsin, has an excellent opportunity for a full‑time Family Support Assistant. Under the general supervision of the Family Services Supervisor, the assistant will have the primary responsibility of directing services to parents and children involved with the child‑welfare system. The FSA will supervise family interactions, provide parenting education and support to ensure child safety, and work collaboratively with a team of social workers and case managers.

• High School diploma or GED with one‑year paid work experience in a related field such as family living, child development/childcare, or human services.
• Associate’s degree in related field preferred.
• A valid Wisconsin driver’s license, available automobile, and automobile insurance are required.

• Health, dental, and life insurance.
• Short‑Term and Long‑Term Disability.
• Medical and Dependent Flexible Spending Accounts.
• Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457).
• Holidays and Paid Time Off (PTO).
• Fitness center.
• Tuition reimbursement.

• Provide supervision for family interactions between parents and children, both in the family's home and in the community.
• Provide direct services to parents or caregivers such as coaching, education, mentoring, and home management.
• Conduct in‑home safety checks to ensure child safety according to the established safety plan.
• Develop and establish goals that support the family’s case plan.
• Provide transportation for children and parents to and from visitations as needed.
• Work a flexible schedule between the hours of 8:00am and 8:00pm Monday‑Friday, with occasional weekend availability.
• Educate parents about child developmental stages and how to parent effectively through teaching and role modeling. Provide redirection, coaching, and modeling of parenting strategies when necessary.
• Assist individuals/families in developing a community support system by sharing resources such as day care, housing, financial and job training, health care, and supportive home care.
• Support the Social Worker in achieving the case plan goals established for each family.
• Participate in collaborative meetings with department staff, families, and/or community.
• Establish and maintain effective public and working relationships with collateral resources and agency staff.
• Maintain accurate and professional documentation regarding client and collateral contacts, including client meetings, progress notes, support plans, monthly scheduling, and other recorded documentation as required.
• Perform other duties as assigned, including responding to an emergency event.

• Provide supervision to children between the ages of newborn and 17 years old.
• Basic understanding of human growth and development through all stages of life.
• Apply trauma‑informed care practices when engaging with clients and families.
• Demonstrate critical thinking skills, be detail‑oriented, and possess highly effective verbal and written communication skills.
• Lifting and carrying young children and car seats; fulfill physical, sensory, and cognitive demands of the job.
• Proficient in the use of computer software; understand computer file systems and databases, e.g., Microsoft Office, Excel, Outlook.
• Plan and organize work to achieve effective objectives; work independently and maintain client confidentiality.
• Establish and maintain effective working relationships with clients, families, community agencies, collaterals, co‑workers, and the general public.
• Communicate effectively both orally and in writing.

High School diploma or GED with one‑year paid work experience in a related field such as family living, child development/childcare, or human services. Associate’s degree in a related field preferred. Must possess a valid Wisconsin driver’s license and provide transportation as necessary.

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Position: 200793

Job Family: GOVERNMENT

Posting Start: 07/02/2026

Posting End: 12/31/9999

Minimum Hourly Rate: $20.29