CRM; Customer Relationship Management Specialist

Responsibilities

The CRM Specialist position is responsible for the management of the Customer Relationship Management (CRM) System, including but not limited to implementations, integrations, data governance, AI/chatbot, security, training and support. The position collaborates with admissions, marketing and user groups to strategically enhance CRM strategies, adoption, and utilization across the College district.

The CRM Specialist position requires efficiency with the Ellucian student module, communication management, application workflows, and student in‑take strategies. This position serves as a CRM advocate, promoting its expansion to positively impact student experience and bolster enrollment opportunities.

The CRM Specialist has oversight of confidential data and personal identifiable information (PII) that is loaded into the CRM system. It is critical that the CRM specialist be curious, flexible, open to new ideas and changing priorities, team‑oriented, customer‑focused, highly motivated, organized, detail‑oriented, and a self‑starter who can work independently.

We are looking for a driven, proactive, innovative, forward‑thinking, persistent, creative, enthusiastic go‑getter who will optimize and advance SCC’s usage of Element 451. Strong verbal and written communication skills are essential for engaging both technical and non‑technical audiences.

This position is a full‑time position (261 workdays per year). The starting salary is $48,000 per year. Benefits include medical, dental & vision insurance, $50,000 life insurance, long‑term disability, paid sick leave, paid discretionary leave, 15 days' vacation, paid spring and holiday breaks and participation in IPERS or TIAA‑CREF retirement plan.

The CRM Specialist will abide by the employment contract and relevant policies and guidelines of the Board of Trustees.