Member Services - West Carrollton, OH

Member Services – West Carrollton YMCA, West Carrollton, Ohio

Job Type: Part Time / Non-Exempt

Pay: $11.00–$13.20 per hour

Schedule:

Evenings and weekends

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

• Must be 18 years of age.
• High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.