Front Desk Agent

Join Our Team at the Candlewood Suites by IHG Carrollton!

We are seeking a Hotel Front Desk Clerk, Hotel Front Desk Agent, or Hotel Guest Service Agent to join the Candlewood Suites by IHG Carrollton team.

Working at the Candlewood Suites Carrollton offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team‑oriented work environment. Conveniently located between Akron‑Canton Airport and Pittsburgh International Airport, our hotel is at the heart of it all. Just minutes from local landmarks like the Algonquin Mill and the McCook House Civil War Museum, we offer guests a comfortable and welcoming stay in the center of Carrollton’s charm.

As part of our team, you will play a vital role in creating memorable guest experiences while working in a supportive and collaborative environment.

Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team, delivering exceptional service and ensuring guests have a seamless and enjoyable experience from check‑in to check‑out.

• Comprehensive Benefits:
  Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assist guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service:
  Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check‑in/check‑out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.

Applicants should have flexibility to work weekends & holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Carrollton, Ohio! Apply today!