General Manager

Join to apply for the General Manager role at Twin Peaks Restaurants

The General Manager is responsible for directing the work of other store employees to create and maintain a profitable store environment that provides best-in-class service, hospitality, food and beverage to every guest.

Essential Duties And Responsibilities

• Follow proper Twin Peaks Girl Audition Guidelines
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
• Ensure that alcohol is always served responsibly and in accordance with the law
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines
• Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Effectively coach and counsel
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines
• Maintain organized and updated training schedules, programs and materials for new employees
• Effectively execute training and development programs including personal development
• Consistently manage the execution of Performance Based Scheduling
• Practice sound inventory control
• Dress and act professionally each day to set a good example for all employees

EDUCATION And/or EXPERIENCE

Must have leadership experience in high-volume restaurants and/or bars.

Language Skills

Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.

REASONING ABILITY

Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.