Lead Mailroom Associate

West Chester, OH 45069 | On‑site

Lead mailroom operations and deliver exceptional service across shipping, receiving, and client support activities.

SPS Global is seeking a reliable and detail‑oriented Lead Mailroom Associate to oversee daily mailroom and shipping/receiving operations. This role is responsible for ensuring inbound and outbound materials are processed accurately, efficiently, and on schedule while maintaining a professional and customer‑focused environment. You will provide onsite operational leadership under supervisor direction, support client services activities, and help maintain a highly organized Business Service Center that reflects the company’s commitment to excellence.

• Mailroom & Shipping Operations
  • Process inbound mail and packages, including sorting and logging items into chain‑of‑custody software.
  • Manage outgoing mail and shipping transactions.
  • Operate mailroom equipment including postage meters, photocopiers, and folding/inserting machines.
  • Validate packing slips and ensure accuracy of incoming and outgoing materials.
  • Follow established shipping, receiving, and distribution procedures.
• Client Service & Communication
  • Provide 5‑star customer service to onsite employees through all communication channels.
  • Notify employees upon receipt of deliveries and respond to mail and package inquiries.
  • Serve as a point of contact for company personnel regarding mailroom and shipping concerns.
  • Maintain professional and courteous interactions at all times.
• Leadership & Operational Support
  • Provide guidance and training to backup staff on policies and procedures.
  • Assign tasks to team members and monitor progress to ensure deadlines are met.
  • Work with the supervisor to determine daily operational priorities.
  • Submit work orders and generate operational reports as needed.
  • Proactively identify additional tasks during downtime.
• Workspace & Inventory Management
  • Maintain the Business Service Center in a clean, organized, and professional condition.
  • Monitor office supply levels and reorder items when necessary.
  • Build strong working relationships with clients and internal teams.

• High School Diploma or equivalent
• 2+ years of relevant work experience
• 1+ year of lead or supervisory experience, or equivalent professional experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Working knowledge of Microsoft Office Suite
• Basic understanding of shipping and receiving procedures
• Ability to work independently and follow operational instructions

• Experience operating multifunctional mailroom/digital office equipment
• Corporate, client services, or business service center experience

• Must be able to perform fine and gross motor tasks, including lifting, carrying, or moving packages using a wheeled cart with a load capacity of up to 60 lbs.
• Ability to stand, walk, bend, kneel, or sit for extended periods while performing job duties.
• Requires manual dexterity for operating office equipment such as phones, copy machines, and binding machines.
• Ability to lift or move items weighing 40 lbs or more frequently.

None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching,…