Customer Logistics Senior Specialist; Blue Ash, Ohio

Customer Logistics Senior Specialist – Blue Ash, Ohio

Work Location:

Full‑time (5 days per week) on‑site at Kroger Headquarters in Blue Ash, Ohio. This role focuses on ensuring timely and accurate replenishment of Kroger Family Care products, driving forecasting accuracy, data‑driven insights, and cross‑functional collaboration to improve inventory performance.

• Lead vendor‑managed ordering activities for Kroger Family Care products, ensuring accurate and timely replenishment aligned to demand signals and inventory targets.
• Support and enhance order forecasting processes for Family Care products, partnering cross‑functionally to improve forecast accuracy, service, and inventory efficiency.
• Own and advance data analytics, insights, and OVS reporting across all brands, translating data into actionable recommendations that improve in‑stock performance, inventory productivity, and overall supply‑chain outcomes.
• Develop processes to facilitate collaboration and alignment between CLSS, K‑C sales, supply‑chain, and Kroger to ensure Right Time, Right Place, Right Quantity execution.
• Leverage on‑site presence at Kroger Headquarters in Blue Ash, Ohio to strengthen day‑to‑day collaboration, visibility, and joint problem solving with Kroger partners.
• Lead execution of the product transition process across CLSS, driving adherence across key retailers.
• Support Customer Replenishment Specialists and Customer Supply Chain Consultants in managing and executing product flow for promotional activities, product transitions, new item introductions, and strategic or seasonal demand.
• Ensure a comprehensive onboarding program and continued education for Customer Replenishment Specialists and Customer Supply Chain Consultants, including process and tool utilization.
• Lead or support strategic end‑to‑end initiatives that deliver year‑over‑year improvement in service, inventory, and cost.
• Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations.
• Create a respectful environment among team members and motivate improvement of individuals and team performances to achieve desired business results.
• Maintain effectiveness of varying environments with different tasks, responsibilities, and people; set priorities and identify issues, underlying problems, and potential solutions to develop action plans.
• Render judgments and make timely decisions in alignment with business objectives, strategies, and tactics.
• Promptly reconcile and communicate changes in plans and programs, marketplace conditions, competitive activities, and accomplishments that may affect results to various levels of staff.
• Conduct team adjustments to new changes and adapt to meet requirements of changing conditions/situations.
• Keep team leader informed on status of plans and programs, changing conditions, marketplace requirements, and accomplishments that may affect business results.

• Bachelor’s degree in Logistics/Supply Chain, Business, or a related field.
• At least 2 years of supply chain or relevant professional experience, preferably cross‑functional.
• Strong oral and written communication skills, ability to build relationships, and adaptability.
• Results‑oriented with strong prioritization, time‑management, change‑management, resource and team management, project and risk management, and analytical decision‑making skills.

• Advanced supply chain knowledge, forecasting, LEAN/problem‑solving, and ethical judgment.
• Proficiency in data access tools and PC applications (Windows, Word, Excel, PowerPoint) as well as RSi.
• Ability to conduct strategic business and data analyses precisely and provide data‑driven recommendations for improvements.
• Prior experience as a Customer Replenishment Specialist or Supply Chain Development Manager.
• Ability to communicate innovative supply‑chain solutions to customers and team leaders.
• Adaptability to support the organization through times of change.
• Ability to build strong sustainable business relationships at various levels throughout the organization and with…