Regional Learning Manager , Grocery Shared Field

Job Description

Are you passionate about developing people and driving operational excellence? Join us as a Learning Regional Manager, where you'll play a crucial role in shaping the learning experience and performance of our fulfillment center associates. In this dynamic role, you'll lead training initiatives, analyse performance metrics, and implement strategic L&D solutions across multiple sites.

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement
• Maintain close relationships with internal and external stakeholders, understanding execution pain‑points and opportunities, translating into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery‑specific improvements. You'll coach managers and supervisors, audit new hire orientations, and ensure ambassador programs run smoothly across multiple locations. Regular collaboration with your NA‑based L&D colleagues and manager keeps initiatives aligned globally.

The role requires frequent travel between sites and problem‑solving with stakeholders at all levels to enhance learning initiatives and site performance.

You will be joining a dynamic team that supports Amazon Fresh FCs in NA. We're a close‑knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations. We regularly share best practices, work on cross‑market initiatives, and support each other's success through weekly touch points and collaborative problem‑solving.

• Bachelor's degree or equivalent
• Experience focused on Adult Learning Theory, including virtual training facilitation and dealing with remote teams, and delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in FCs field Ops settings

• The ability to work in fast‑paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills
• Experience in change management and process improvement activities, designing scalable solutions and implementing quickly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.