General Manager, Home Services

About Airtron

Airtron Heating and Air is a leading provider of heating, ventilation, and air conditioning systems, offering comprehensive solutions that deliver comfort customers can rely on.

• Lead Home Services sales, service, field, customer service, and administrative operations.
• Drive revenue, gross profit, customer satisfaction, safety, quality, and team performance.
• Review KPIs including technician productivity, average ticket, sales performance, replacement opportunities, callbacks, and NPS.
• Coach, develop, hire, onboard, and retain strong team members and future leaders.
• Partner with sales, marketing, and leadership teams to improve lead flow, conversion, customer experience, and profitable growth.
• Resolve escalated customer concerns and reinforce Airtron standards for safety, quality, appearance, and professionalism.

• 10+ years of HVAC, home services, field operations, or related industry experience.
• 5+ years leading teams and driving successful sales or service performance.
• Strong financial and operational acumen, including experience with budgets, gross profit, KPIs, and performance metrics.
• Customer‑first leadership style with strong coaching, communication, problem‑solving, and accountability skills.
• Computer proficiency, including Microsoft Office; experience with field service management or customer service software is preferred.
• Valid driver’s license and ability to travel to work locations as needed.

Leadership role with meaningful exposure to operations, sales, finance, customer strategy, and people leadership. Clear growth path toward future General Manager, Home Services opportunities. Opportunity to build strong teams, improve business results, and deliver comfort customers can count on, guaranteed. Culture grounded in integrity, respect, reliability, communication, community, and accountability.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.