Customer Service Representative

Job Title:
Customer Service Representative

Location:
Pet Palace West Chester

We are looking for a customer service professional with a passion for pets and people. The role involves answering phones, greeting clients, managing check‑ins, handling payments, and maintaining a welcoming environment.

Pay starts at $12–$13.00/hour DOE + tips.

Telehealth, 401k, and pet insurance.

General Manager

• Stand on feet often and move around the facility.
• Lift up to 40 lbs as needed.
• Availability evenings, weekends, holidays.
• Exposure to cleaning supplies and pet hair.
• Welcome pet parents and their pets.
• Answer phones with a friendly tone and multitask.
• Tour new clients and provide information on services.
• Ensure vaccinations are on file.
• Manage check‑ins and check‑outs efficiently.
• Handle cash, cards, and balance end‑of‑day drawer.
• Respond to complaints calmly.
• Escort pets to and from enclosures.
• Maintain lobby cleanliness.
• Provide support to teammates when needed.
• Other duties as assigned.

• People‑person and pet‑enthusiast.
• Experience in customer service or retail.
• Excellent communication skills across phone, in‑person, email.
• Comfortable with multi‑line phone systems and computer software.
• Calm under pressure.
• Problem‑solving ability.
• High school diploma or equivalent required.
• 1+ year customer service experience preferred.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we’re all about creating a workplace that’s bursting with diversity and inclusivity. We don’t play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion.

Ready to join our pack?