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Escalations Specialist — Customer Care & Logistics
Job in
Olde West Chester, West Chester Township, Butler County, Ohio, USA
Listed on 2026-08-02
Listing for:
Saia Inc.
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Saia Inc. in the United States is looking for a customer-focused professional to deliver escalated support for freight customers, collaborating closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns while ensuring accuracy and clear communication.
The role involves handling inbound calls and emails, investigating issues, processing paperwork, and supporting billing and data entry to drive customer satisfaction. Transportation experience is preferred.
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