Front Office Specialist

Be the Welcoming Face of Exceptional Care

At Tri Health
, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join Tri Health, you join a system committed to caring for people: our patients, our community, and you.

8020 Liberty Way West Chester Township, OH 45069

Full time, day shift

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

PRN positions not eligible for Tri Health benefits

• High School Diploma or GED Degree (Required)
• 4 - 5 years experience in a related field (Required)

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.

• Accepts payments and logs appropriately.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Answers incoming telephone lines and handles/distributes calls.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
• Schedules patient appointments.

Bending -

Climbing - Rarely

Concentrating -

Continuous Learning -

Hearing:
Conversation - Consistently

Hearing:
Other Sounds - Frequently

Interpersonal Communication -

Kneeling - Occasionally

Lifting