Back Office Coordinator - Women's Health

Back Office Coordinator - Women's Health

West Chester, OH, United States

Tri Health Women’s Services is committed to providing compassionate, inclusive care for women at every stage of life. As part of Cincinnati’s largest network of Women’s Health providers, our collaborative, team‑based culture allows us to deliver exceptional and comprehensive care. We value every woman’s unique story and offer services ranging from adolescent gynecology and maternity to high‑risk obstetrics, infertility, and menopause support.

Join us and help make a lasting impact on the health and well‑being of women in our community.

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• 1 - 2 years experience Clinical in Healthcare as a Medical Assistant Required
• Working knowledge of OSHA Guidelines and Managed Care plans
• CLIA (Lab) processes and procedure
• Basic Life Support (BLS)
  Required

Job Overview:

This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Responsibilities:

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s chart.
• Assures a steady and constant patient flow from the reception room to the exam room. Provides leadership of day to day clinical staff including M.A.'s and other back office staff. Communicates with front office staff in triaging phone calls for urgent or emergent care. Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards.
• Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians. Identifies technical and education needs of the staff and devises performance plans.
• Assures that the patient’s right to privacy, dignity and respect. Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all Tri Health Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.
• Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
• Oversees the pharmacy line and the nurse line.
• Makes sure that all messages are found for the day. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA. Notifies manager of any unusual incidents regarding patients or employees.
• Oversees and demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, PSA and Rectal at each visit.
• Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit. Checks the patients DOB at each visit. Obtains a complete reason for patient visit. Assures that other medical assistants maintain their certifications.
• Oversees and maintains the safety and cleanliness of the treatment area and laboratory. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.
• Follows JCAHO standards such as removal of expired items.
• Skillfully and accurately administers pediatric and adult medications / immunizations.
• Ensures that others are familiar and compliant with JCAHO.

Working Conditions:

• Climbing - Rarely
• Hearing:
  Conversation - Frequently
• Hearing:
  Other Sounds - Frequently
• Kneeling - Rarely
• Lifting