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Front Office Manager
Job in
Olde West Chester, West Chester Township, Butler County, Ohio, USA
Listed on 2026-09-15
Listing for:
Kaizen Lab Inc.
Full Time
position Listed on 2026-09-15
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Job Description & How to Apply Below
Job Title: Front Office Manager
Location: 8927 Lakota Dr. W, West Chester, OH, 45069
Position Type: Full-Time
About UsAt avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time—delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.
Key Responsibilities- Team Leadership & Development: Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.
- Daily Operations: Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.
- Guest Satisfaction: Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.
- Revenue & Inventory Management: Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.
- Financial Accountability: Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.
- Cross-Department
Collaboration:
Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.
- 2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.
- Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
- Strong leadership, communication, and interpersonal skills with a passion for guest service.
- High operational adaptability, detail orientation, and problem-solving abilities.
- Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.
- Competitive salary based on experience.
- Paid time off (PTO) and holiday pay.
- Employee hotel discounts across IHG properties worldwide.
- Professional development and advancement opportunities.
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