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Desktop Support Specialist

Job in Olde West Chester, West Chester Township, Butler County, Ohio, USA
Listing for: Pacer Group
Full Time position
Listed on 2026-05-27
Job specializations:
  • IT/Tech
    Desktop Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Olde West Chester

  • Must have experience with Desktop Support, End-User Support, and Help Desk troubleshooting in enterprise environments.
  • Strong hands-on experience with Windows 10/11, Active Directory, Office 365, Azure, and Hybrid AD administration.
  • Experience supporting VPN connectivity, Meraki firewalls, Barracuda email security, and Microsoft Admin Center environments.
  • Proficient in hardware/software installation, desktop and laptop troubleshooting, printer support, and system upgrades.
POSITION OVERVIEW

Seeking an experienced IT Support / Desktop Support professional with strong hands‑on expertise in end‑user support, desktop troubleshooting, IT infrastructure support, and Microsoft enterprise environments. The ideal candidate will have experience supporting Windows‑based systems, Active Directory, Office 365, Azure, VPN connectivity, and hardware/software troubleshooting in a fast‑paced business environment.

ROLES & RESPONSIBILITIES
  • Provide day‑to‑day desktop and end‑user technical support for hardware, software, network, printer, and connectivity issues.
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and peripheral equipment.
  • Support and administer Windows 10/11 environments, Active Directory, Office 365, Azure, and Hybrid AD infrastructure.
  • Manage user accounts, permissions, password resets, group policies, and access requests within Active Directory and Microsoft 365 environments.
  • Troubleshoot VPN connectivity, Wi‑Fi issues, network access problems, and remote user support requests.
BENEFITS

Medical | Dental | Vision | 401(k)

EEOC COMPLIANCE

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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