Carts Attendant

WHAT YOU'LL BE DOING DAY TO DAY

As a Retail Carts Co‑worker, you will ensure an enjoyable shopping experience for our customers by performing the following duties:

• Provide friendly and efficient car loading and/or unloading services while maintaining a clean loading zone by clearing straps, excess carts, and cardboard.
• Ensure all physical shopping tools (carts, pencils, yellow bags, maps, and twine) are adequately stocked and maintained throughout business hours.
• Fill physical shopping tools at closing.
• Monitor the condition of physical and digital shopping tools, report IT issues, and remove any unsafe stands or tools.
• Address customer needs, resolve issues independently, and escalated matters to a manager when needed.
• Support other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting FSHO, provide customers with a simple and efficient handout experience.
• When supporting returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

Physical Demands: Lifting up to 50 lbs and walking frequently.

Working Conditions: Outdoor 50% of the time.

Job Type: Cart attendant
Benefits Eligible:
Limited

Hours:

up to 19 hrs per week
Pay: $17.50 per hour

• Generous paid time off, holiday and sick time
• Wisely Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work minimum 20 hrs/wk)
• A fun and inclusive work environment

The successful candidate may be required to complete a background check and a drug test as a condition of employment.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!