Account Executive - Hospitality and Interiors

Account Executive – Hospitality & Interiors

Location:

Cincinnati, OH

Employment Type:

Full-time, In-Office

Compensation: $70,000–$80,000 base salary + bonuses

• Own and manage assigned client accounts with full accountability for customer satisfaction, retention, and revenue growth
• Serve as the primary point of contact for clients, managing project intake and ongoing communication
• Identify opportunities to expand services, increase account penetration, and drive incremental revenue
• Develop and execute account plans aligned with client goals and company capabilities
• Lead regular client meetings and business reviews to assess performance and propose additional solutions
• Partner closely with internal teams including estimating, project management, and coordination to ensure high-quality delivery
• Translate client needs into actionable internal plans and ensure successful execution
• Monitor account performance metrics and drive continuous improvement
• Support onboarding of new clients and stabilization or redevelopment of existing accounts
• Proactively resolve client issues and maintain strong, trust-based relationships
• Maintain accurate account documentation, forecasts, and pipeline activity in CRM systems
• Represent Planes Companies / GWS at client meetings, industry events, and conferences

• Bachelor’s degree in Business, Operations, Project Management, or a related field preferred
• 2-4 years of progressive experience in account management, sales, or customer relationship leadership
• Experience in hospitality, interiors, construction, furniture, healthcare, or logistics strongly preferred
• Proven ability to build and expand long-term client relationships, including senior-level stakeholders
• Strong sales mindset with a customer-first approach
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple priorities in a fast-paced, in-office environment
• Strong financial acumen, including budgeting, forecasting, and revenue management
• Proficiency with Microsoft Office and CRM systems (Salesforce preferred)
• High ethical standards and commitment to professional growth
• Full-time, in-office position based in Cincinnati, OH
• Occasional travel to client locations, job sites, and industry events
• Ability to navigate office, industrial, and active project environments as needed
• Valid driver’s license required

• Medical, dental, and vision insurance; HSA with company match
• 401(k) with company match
• Paid time off, sick time and paid holidays
• Opportunities for professional development and career growth

Planes Companies and GWS are built on strong relationships, operational excellence, and a commitment to delivering integrated solutions that help our clients succeed. We believe in empowering our team members, investing in their growth, and creating lasting partnerships with our customers.

Planes is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The company also prohibits harassment of applicants or employees based on any other protected categories. It is also the company’s policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.