Field Technician - OH

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

We are seeking a motivated and detail-oriented Field Technician to join a collaborative team supporting telecommunications infrastructure and field operations. This role is ideal for individuals who demonstrate a strong learning mindset, curiosity, and a desire to build a long-term career in the field technician profession. Success in this role is driven by problem-solving ability, attention to detail, teamwork, and a willingness to learn from experienced mentors.

• Perform installation, maintenance, troubleshooting, and repair activities within telecommunications environments.
• Follow established processes, safety requirements, and technical procedures to ensure quality work.
• Document activities accurately, including labeling, reporting, and maintenance records.
• Troubleshoot technical issues using logical problem-solving techniques.
• Participate in onboarding, job shadowing, systems training, and ongoing development programs.
• Collaborate with team members to share knowledge, best practices, and lessons learned.
• Manage assigned workload and responsibilities independently following training and development.
• Provide a positive customer experience through professionalism, responsiveness, and quality service.

Minimum

• High school diploma or equivalent.
• Strong learning agility and coachability.
• Demonstrated troubleshooting and problem‑solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently after completing training.
• Effective communication and teamwork skills.
• Ability to follow safety requirements and established procedures.
• Must be located within a reasonable commuting distance of West Chester, OH.

Preferred

• Exposure to telecommunications, fiber optics, or outside plant (OSP) environments.
• Basic understanding of telecommunications infrastructure and field operations.
• Experience performing technical troubleshooting in a hands‑on environment.
• Demonstrated curiosity, initiative, and willingness to learn new technologies.
• Experience documenting work accurately and maintaining detailed records.
• Ability to contribute positively to team culture through collaboration and knowledge sharing.
• Interest in long‑term career growth within field operations or telecommunications.
• Positive feedback history from customers, coworkers, or team environments.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$41,310 - $54,570 in these states: OH
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term…