Office Assistant; Clerical Assistant 2 Office of Educational Accessibility

Office Assistant

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania invites applicants for the position Office Assistant for the Office of Educational Accessibility in University College.

The shift for the position is Monday to Friday, 8:00 a.m. – 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Office Assistant is responsible for the coordination and delivery of a full range of office support services to the director, staff and to students registered with the Office of Educational Accessibility (OEA).

The ideal candidate will demonstrate a strong commitment to accessibility and student success, along with exceptional clerical and organizational skills. They will be a clear and engaging communicator who takes initiative, approaches challenges thoughtfully and contributes to continuous process improvement. The successful candidate will be dependable, adaptable and team-oriented with the ability to collaborate effectively with students, faculty, staff and families while supporting the evolving needs of the office.

Responsibilities Include:

• Serve as first point of contact and information center for students, faculty, staff, parents, and visitors.
• Screen incoming calls and in-person visitors and handle or redirect to proper individual or office for assistance.
• Provide students with information on and assist with OEA procedural matters like requesting accommodations letters or placing a test request and steps for disclosing with the OEA.
• Maintain the RAMS-Accommodate system, including processing of semester requests, internal auditing of records, maintaining data integrity, coordinating the semi-annual review of accommodations language and periodically reviewing all accommodation letter templates to ensure accuracy and currency.
• Schedule meetings, prepare agendas, take minutes for staff meetings and other meetings as designated by Accommodations team.
• Coordinate business functions such as preparation of travel authorization vouchers, student and staff hiring forms, graphics and printing, maintenance of rental contracts, etc.
• Assign routine tasks to student workers and provides support on the proper use of office equipment in consultation with the accommodations team.
• Maintain a calendar for appointments for department director. Cancel and reschedule appointments, as needed.
• Schedule departmental meetings and events, reserve rooms and order food, if requested.
• Maintain office inventory and order supplies when needed and/or requested.
• Track and approve eTime submissions for student workers performing a variety of support functions across varying pay rates.
• Maintain office files, including confidential student files, unofficial personnel records for OEA staff and student workers, both in hardcopy and digitally, as designated.
• Input work orders for building administrator and/or contact appropriate office (work control, custodial, public safety) with regard to emergencies, repairs or maintenance needs.
• Request classroom changes for accessibility issues.
• Maintain and update the department website.
• Serve in support functions within OEA, as assigned, principally supporting the Proctoring Center, but also including events, both on and off campus, for prospective and incoming students.
• Perform other duties as assigned

• Six months as a Clerical Assistant 1 (commonwealth title); or
• OR Graduation from high school
• OR An equivalent combination of experience and training.
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

• Knowledge of privacy practices under FERPA and the ADA
• Associate's Degree or higher
• Experience in an administrative or receptionist role
• Experience in higher education or an academic setting
• Experience with accommodations management, student success, and student information systems, including Symplicity Accommodate, Navigate, Banner, and People Soft.

Salary and benefits are dictated by the American…