Client Service Representative II

** About the Role*
* Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

** Your Impact*
* Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.

- Responsible for communicating and training team in changes to workflow or procedure.

- Oversees and manages daily and monthly records on service activity.

- Effectively communicates with the client and staff.

- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.

- Responsibilities may include Printer/Copier Maintenance based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

- Prior experience in a customer service environment.

- Good computer skills/technical knowledge.

- Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

- Ability to work with minimal supervision.

- Ability to work OT as needed.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Ability to lift up to 50lbs.

- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at  .

** Who We Are*
* _Where Talent Fosters Innovation._

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve.…