Assistant Director of Financial Aid and Student Employment; SUA

Assistant Director Of Financial Aid And Student Employment

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Financial Aid Office invites applicants for the position of Assistant Director of Financial Aid and Student Employment. The shift for the position is Monday to Friday 8:00 a.m. to 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Financial Aid Office supports the recruitment, retention, and student success efforts of the University's diverse undergraduate and graduate student population by helping students and their influencers seek, obtain, and make the best use of all financial resources.

Reporting to the Deputy Director of Financial Aid, the Assistant Director oversees the Federal Work-Study Program (FWS); leads WCU financial wellness initiatives; and serves as the primary point of contact for both the Promise Program, a campus support program serving students who are housing insecure and for the Academic Success Program.

The ideal candidate will demonstrate excellent customer service, presentation, leadership, problem-solving, and communication skills; providing financial aid counseling, collaborating with outside agencies, and serving diverse student populations; and the ability to manage multiple priorities in a high-volume and fast-paced environment.

Responsibilities include:

• Monitor and reconcile annual departmental budgets and expenditures to ensure the institution operates within its federal funding limits
• Guarantee FWS program adherence to Federal Student Aid guidelines, including the required Community Service and Reading Tutor spending mandates
• Compile and submit wage and utilization reports and assist with annual FISAP (Fiscal Operations Report and Application to Participate) reporting
• Evaluate student FWS eligibility based on FAFSA data and package financial aid accordingly
• Operate as main contact for students who qualify for the WCU promise program, which includes organizing and overseeing monthly events
• Collaborate with organizations off campus to help provide additional support to West Chester University's Promise population
• Represent the Financial Aid department on the ASP/ACT 101 Advisory Board
• Review and package all ASP students with summer financial aid
• Hire, train, and supervise a team of Financial Wellness Ambassadors
• Collaborate with campus partners to provide excellent customer service to support students and their families
• Provide counseling on the financial aid process to both prospective and current students and parents via email, in-person meetings and phone
• Manage a case load of student appeals
• Other duties as assigned

• Bachelor's degree
• One year of professional Financial aid or related higher education experience
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

• Experience with Federal Work-Study operations
• Experience in customer service
• Experience using student information systems including Banner, COD, AES/PHEAA, and NSLDS
• Experience supporting diverse populations
• Knowledge of Financial Aid programs

Salary and benefits are dictated by the State College and University Professional Association (SCUPA) Collective Bargaining Agreement.

Candidates should apply online. A cover letter, resume and a list of three references with contact information are required with application. Incomplete applications will not be reviewed. In accordance with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Review of applications will begin immediately and continue until the position is filled.

Due to the nature of the position, employment visa sponsorship is not available.

Applicants must successfully complete the application and interview process to be considered a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all preemployment…