27-08 Financial Aid Analyst (Data Analyst 2

Analyst Position

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Financial Aid Office invites applicants for the position Analyst.

The shift for the position is Monday to Friday 8:00 a.m.

- 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Financial Aid Office is a community of educators that supports the recruitment, retention, and student success efforts of the University's diverse undergraduate and graduate student population by helping students and their influencers seek, obtain, and make the best use of all financial resources.

Reporting to the Assistant Director of Financial Aid and Loans, the Analyst certifies Federal Plus, Graduate Plus and Private loans to support students and their families. This position maintains efficient loan processing; works with private lenders; ensures compliance with all the laws, rules, regulations, and guidelines; supports repackaging efforts; manages the dedicated loan email communications; and troubleshoots federal and private loan issues.

The ideal candidate will demonstrate excellent customer service, problem-solving, and communication skills. They will pay close attention to detail and be self-motivated. The ideal candidate will value teamwork, collaboration, and continual process improvement.

Responsibilities include:

• Certify Federal Plus, Graduate Plus and Private Loans
• Assist with the ELM automation loan processing
• Obtain and maintain functional understanding of the Student Information System (Banner), ELM, COD and NSLDS
• Troubleshoot federal and private loan issues
• Assist with loan repackaging due to over awards
• Perform other duties as assigned

Minimum Qualifications:

• One year as a Data Analyst 1; OR
• Three years of progressively responsible experience in the review, analysis, and control of computer processed data. Appropriate post high school education may be substituted for experience on a year for-year basis; OR
• Any equivalent combination of experience and training
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

Required Knowledge, Skills & Abilities:

• Knowledge of the practices and procedures of computer data control
• Knowledge of methods and techniques of data batching, computer input preparation, and computer output review
• Ability to read and interpret input forms, keypunch cards, and computer printouts
• Ability to maintain accurate log and control records
• Ability to communicate effectively both orally and in writing

Preferred Qualifications:

• Experience working in a financial aid office
• Experience using student information systems including Banner, COD, NSLDS and ELM
• Experience with Federal Direct Loan regulations and awarding as well as Private Loan awarding

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement. Candidates should apply online at  . Due to the nature of the position, employment visa sponsorship is not available.

Applicants must successfully complete the interview process to be considered as a finalist.

Incomplete applications will not be reviewed. Review of applications will begin immediately and continue until the position is filled. In accordance with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.