Systems Analyst; MAN - Academic & Enterprise Systems

Position: 26-120 Systems Analyst (MAN 180) - Academic & Enterprise Systems
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University's Academic and Enterprise System invites applications for the position of Systems Analyst.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Academic & Enterprise Systems (AES) provides comprehensive system solutions designed to manage and streamline University administrative and academic processes.

Reporting to the Associate Director of Business Solutions, the Systems Analyst serves as a trusted partner collaborating with various campus stakeholders and vendors to ensure the reliability and optimization of Ellucian Banner, our student information system, Hyland OnBase, and various other institutional applications and integrations. Working at the intersection of technology and campus operations, this role serves as a technical partner to functional offices and collaborates with AES business analysts, developers, and architects to translate functional requirements into system configurations.

Responsibilities also include troubleshooting technical and data issues, ensuring the integrity of data, and coordinating rigorous testing of systems updates and integrations to support operational processes across the University.  

The ideal candidate will demonstrate a balance of technical expertise and strong communication skills, bridging the gap between technical concepts and functional user needs. Success in this role also requires the candidate to be highly organized and possess strong time management skills to effectively balance competing priorities, and experience collaborating with and supporting diverse teams.

Responsibilities include:

* Configure and maintain AES managed applications such as Ellucian Banner, Hyland OnBase, and other systems and integrations

* Ensure system configuration aligns with University policy and supports operational needs

* Document configuration changes and coordinate with AES team members when changes impact workflows or integrations

* Maintain daily system operations and validate correct system behavior

* Consult regularly with functional stakeholders to identify needs and clarify requirements

* Translate functional needs into configuration tasks or technical updates

* Support AES Business Analysts in analyzing how policy changes affect system function

* Serve as a responsive partner to departments such as Registrar, Financial Aid, Bursar, HR, Admissions, and Finance

* Investigate and resolve issues spanning Banner, OnBase, integrations, file-based integrations, and related systems-based integrations, and related systems

* Analyze log messages, error codes, and data flows to identify root causes

* Leverage reporting tools such as Argos to diagnose data related issues, identify root causes, and validate system corrections

* Collaborate with developers on issues requiring code level or integration level intervention

* Coordinate with vendors (Ellucian, Hyland, API providers) for escalated issues

* Lead or coordinate user acceptance testing (UAT) for Banner upgrades, patches, OnBase changes, and integration updates

* Develop test plans, scripts, and expected results tied to functional workflows

* Validate changes in…