Help Desk/Desktop Support Analyst
Job in
West Chester, Chester County, Pennsylvania, 19383, USA
Listed on 2026-06-27
Listing for:
Robert Half
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Help Desk/Desktop Support Analyst
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This long-term contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.
Responsibilities:
- Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues.
- Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency.
- Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings.
- Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity.
- Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability.
- Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned.
- Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives.
- Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
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