Senior Manager, TPO Global CRM

Senior Manager, TPO Global CRM

DePuy Synthes is recruiting for a Senior Manager, TPO Global CRM in Raritan NJ, New Brunswick NJ, West Chester PA, Raynham MA, Palm Beach Gardens, FL.

This role provides strategic product ownership and leadership for DePuy Synthes' Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes and reports into the DePuy Synthes Technology organization. The Sr. Manager, TPO Global CRM partners closely with global commercial, digital, and IT stakeholders to define product vision, prioritize capabilities, and ensure delivery of scalable, compliant, and high-value CRM solutions across regions.

The role has a significant impact on how DePuy Synthes serves customers globally, drives business growth, and supports commercial excellence through technology.

Key Responsibilities:

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Qualifications:

Education:

• Bachelor's degree required (Information Technology, Computer Science, Business, or related field).
• Advanced degree (e.g., MBA or Master's) preferred.

Experience and Skills:

Required:

• 8-10 years of experience in technology product ownership or product management within enterprise IT environments.
• Strong background supporting commercial or customer-facing technologies, including  CRM platforms.
• Proven ability to translate complex business needs into prioritized technology solutions.
• Experience working with global stakeholders across regions and cultures.
• Solid understanding of system integration, data, and enterprise application landscapes.
• Strong communication, influence, and stakeholder management skills at senior levels.

Preferred:

• Experience supporting global  implementations in a large, matrixed organization.
• Familiarity with Agile or product-based delivery models.
• Experience working with external technology vendors and system integrators.
• Exposure to regulated industries such as medical devices or life sciences.

Other:

• Travel:
  Occasional international travel may be required.
• Certifications:
  
  Product management, Agile, or SFDC-related certifications preferred but not required.

Required Skills:

Preferred

Skills:

Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management

The anticipated base pay range for this position is:

Additional Description for Pay Transparency: