Relief Counselor​/Res Facility Maintenance

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Relief Counselor/Advocate - Weekday Overnights/Weekend Overnights/Holidays all shifts

Residential/Advocate/Facility Maintenance

Work Week:
Weekday Overnights/Weekend Overnights/Holidays all shifts

FLSA Status:
Nonexempt

Supervisor:
House Manager

Job Summary: Provides counseling, intervention, and referrals to victims of abuse and their dependent children. Provides emergency shelter/bridge housing coverage and building security and maintenance.

Responsibilities:

• Maintain strict confidentiality of all program participants' identification and information. May disclose confidential information only with valid, informed consent from a participant or party legally authorized to consent on behalf of participant.

• Provide shelter coverage and security for program participants. Monitor building by walking through entire building a minimum of 4 times during an 8-hour shift. Document walk-through on standardized form.

• Provide victims with crisis counseling, follow-up counseling, group treatment/ support groups, shelter/safe house, information and referral, emergency financial assistance, assistance in filing compensation claims, special services and telephone contact/information and referral. Duties required but not limited to the following:

Provides crisis counseling which includes in-person crisis intervention, emotional support, guidance, and counseling. Such counseling may occur at the scene of a crime; immediately after a crime; at the first contact between a counselor and participant in an emergency room, at a police station, at a district attorney's office; or during in-person contact for the duration of the crisis experience.

Provides follow-up counseling which includes in-person and telephone individual emotional support, empathetic listening, and guidance for other than crisis reaction after the victimization that is designed to meet the needs of crime victims.

Provides group treatment/support groups which include the coordination and provision of supportive group activities. This category includes self-help, peer, social support, drop-in groups, and community crisis intervention in a group setting designed specifically for crime victims.

Provides shelter/safe house which includes offering specialized short-term and long - term housing. (Emergency Shelter & Bridge Transitional) and related victimization support services for victims and members of their families (significant others) following a victimization.

Provides information and referrals which includes in-person contact with victims to identify services offered and support available by sub-grant projects and other community agencies.

Provides emergency financial assistance which includes payment for taxis, food, emergency shelter, clothing, and emergency safety measures.

Provides assistance in filing compensation claims which includes identifying and notifying crime victims of the availability of compensation, referring victims for further assistance to another local program (Crime Victims Center), providing assistance with application forms and procedures, obtaining necessary documentation, checking on claim status, and advocacy.

Provides special services which include assistance with addressing the immediate practical problems created by the victimization. This also includes acting on behalf of the victim with other service providers, securing childcare for counseling or other appointments that pertain to the victimization and securing transportation that assist the victim with attending appointments relevant to the victimization.

Provides telephone contact / Information and referrals to victims.

Provides follow-up with law enforcement regarding the Lethality Assessment Program (LAP) and documents action.

Other Duties

• Assist with the development of residential service plans and monitoring actions to achieve goals within reasonable time frames.
• Monitors and tracks residential compliance of all agency's policies and procedures while on duty and record any violations in appropriate files.
• Responsible for tracking the availability of beds.
• Responsible for data entry of program participant files. Data activity will be tracked.
• Responsible for cleaning and or assisting residents with cleaning. Cleaning activity must be documented.
• Works with resident in cleaning their rooms weekly and prior to leaving and is responsible for assisting with cleaning of rooms once a family exists.
• Works with residents to complete other household task. Show participant "how to" complete a task when there is confusion.
• Performs other cleaning assignments during the shift including, but not limited to: staff bathroom, main foyer sweep and wash floor, vacuuming main office and conference room, dusting, laundry, etc. Document completion on standardized form.
• Performs assigned office tasks as needed including, but not limited to, preparing monthly shelter statistics, filing client files and statistical reports.
• Fill
  -in food inventory on standard form.
• Assure evacuation…