Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to support customers and project activity for a construction-related business in West Chicago, Illinois. This contract-to-permanent opportunity is ideal for someone who combines strong service instincts with the ability to stay organized in a fast-paced office setting. The person in this role will help coordinate orders, documentation, and delivery details while serving as a reliable point of contact for customer needs.

Success in this position requires clear communication, sound judgment, and confidence working with standard office technology.

Responsibilities:

- Serve as a primary contact for customers by responding to questions, providing updates, and helping resolve service-related concerns in a thorough manner.

- Coordinate delivery schedules and communicate timing, order details, and follow-up information with customers and internal teams.

- Prepare, organize, and send drawing packages, submittals, and related project documents to customers with close attention to accuracy.

- Enter and maintain records of document activity, customer interactions, and project updates in company systems and files.

- Review project drawings and dimensions to support order coordination and identify potential issues; familiarity with architectural plans is helpful in this work.

- Troubleshoot routine customer or order problems, assess next steps, and escalate more complex issues when needed.

- Support project-related communication to keep customer requests, material needs, and timelines moving forward efficiently. Requirements - At least 3 years of experience in customer service, project coordination, or a similar support role, preferably within construction, building products, or related materials.

- Ability to work comfortably with Microsoft Word, Excel, email, and general computer-based office tools.

- Strong organizational skills with the ability to manage documentation, updates, and multiple priorities at the same time.

- Clear written and verbal communication skills for handling customer correspondence and internal coordination.

- Problem-solving ability with the judgment to identify issues, triage concerns, and follow through on resolutions.

- Experience supporting customers in a call center, customer success, or high-volume service environment is preferred.

- Comfort navigating multiple browser windows and systems while managing customer inquiries and project information. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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