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Lead Program Support & Escalations

Job in West Chicago, DuPage County, Illinois, 60185, USA
Listing for: Publicis Digital Experience
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 61000 - 80000 USD Yearly USD 61000.00 80000.00 YEAR
Job Description & How to Apply Below

Publicis Digital Experience is seeking a Lead Program Support Specialist to respond to and escalate loyalty-related inquiries, ensuring proactive resolutions and high-quality customer service. The role focuses on empathy, timely case management, and collaboration across departments to resolve dealer and consumer issues.

Ideal candidates bring 3–5 years in customer service, strong communication, and experience handling escalations in call center or retail environments.

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