Customer Service Representative​/Junior Service Advisor| Weekends Off | West Chicago

• Full-time

• Full Time Schedule Available
• Health Care Benefits Offered and Employer Subsidies
• 401k Retirement Account With Employer Matching Contributions
• Discounted Auto Repair for Your Personal Vehicle
• Earn More With Team Performance Bonuses
• C
  losed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, Smart Dollar & Every Dollar
• Employee Appreciation Events
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Locally Owned and Operated

Job Title:

Customer Service Representative / Junior Service Advisor

Location:

1650 N. Neltnor Blvd, West Chicago, United States, 60185

Job Overview:
As a Customer Service Representative / Junior Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle, and because of these reasons, you play a large role in building relationships with our customers.

You will drive our branded vehicle and are expected to adhere to all traffic laws and safety regulations. Additionally, you will provide excellent customer service by greeting our guests, assisting with getting in and out of the shuttle, and ensuring the shuttle is clean and comfortable. This position will be responsible for creating a welcoming and positive guest experience, both in person and over the phone, by consistently offering clear communication and genuine hospitality.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Handle warranty-related service needs, helping customers understand their coverage while ensuring claims are submitted correctly and on time.
• Perform quality control checksbefore returning vehicles to customers.
• Answer phone calls and schedule appointments
• Providing a safe shuttle service for our valued guests
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Providing a safe, nice difference® service for our valued guestsin our branded company shuttle vehicle
• Assist with basic office upkeep, such as tidying shared spaces and restocking supplies as needed.
• Keeps a timely shuttle route
• Assists passengers in getting in and out of vehicles
• Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Notifies the service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
• Keepthe shuttle tidy and organized
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a team mentality (we work hard but like to have fun doing it)!
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live…