Operations Account Representative

• Base Pay $21.25 / Hour
• Job Category Contract Operations
• Employee Type Regular Full Time

The Jel Sert Company marks a major milestone this year, 100 years of success, innovation, and industry leadership. The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud to have been awarded the Great Place to Work certification and recognized as the Best Workplace to Work in Chicago and the Best Workplace to Work in Manufacturing and Production.

We are currently seeking a passionate, dedicated individual to join our team as a Contract Operations Account Representative
. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

This person will be primarily responsible for all customer communication relating to their specific key accounts, obtaining forecasts, communicating the forecast to production planning, process and allocate incoming purchase orders, coordinate product pickups between the customer and Traffic Department.

This position will require the employee to work overtime as needed. Overtime is scheduled based upon individual job responsibilities and the needs of the department.

include the following: (Other duties may be assigned)

• Customer Service – responsible for communication to key accounts, liaison between customer and internal staff (Production Planning, QA and Traffic Department), obtaining production forecast, production requests and ensuring PO due dates are met.
• Processing Orders – coordinate QA releases for appropriate items, order entry including allocating product for each shipment, informing Traffic department of released shipments, coordinate shipments between the customer and Traffic.
• Administrative - production tracking for each PO, upload backup paperwork for each order onto the appropriate share driver, coordinate new customer set up with the Credit Department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

The Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. The minimum compensation for the Contract Operations Account Representative is $21.25 per hour. Compensation is determined by a candidate’s experience, education, skills, training, and the internal equity within our organization. The actual compensation to be paid will be determined upon an offer.

In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

• 3 years customer service background experience is required.
• Experience with in a food & beverage or pharmaceutical company preferred.
• Highly proficient order entry and organizational skills are required.
• Superior customer service skills are required.
• Strong computer skills, specifically within Microsoft Office applications.

• Strong verbal and written communication skills.
• Must be able to work in a team-based environment
• Must be detail-oriented, good problem-solving skills
• Must be able to encounter problems and make fact-based decisions
• Build sustainable relationships of trust through open and interactive communication
• Adapt to change and work in a fast-paced environment
• Checks the quality and timeliness of own work

Reasonable accommodations may be made to…