Senior Marketing Operations Coordinator

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

About the Opportunity

This is a hybrid position - 3-4 days per week in the office in West Chicago are required.

Epsilon is seeking a highly organized, forward-thinking, and operationally minded
Senior Project Coordinator
to join the Shared Marketing Services (SMS) team. This is a
hybrid role
that blends the campaign execution and cross-functional coordination skills of a Client Account Executive with a stronger focus on
operational excellence, process improvement, and automation
— without the client-facing or financial/P&L responsibilities of the Account Executive track.

The Senior Project Coordinator will manage and coordinate small-to-mid scale projects and campaigns from intake through delivery, while actively contributing to the team's evolution: streamlining workflows, identifying automation opportunities, building documentation, and helping take our processes to the next level. The ideal candidate is a curious problem-solver who thrives on bringing order to complexity, sees inefficiency as an opportunity, and is energized by tools like Workfront, Visio, and AI-powered productivity platforms.

This role is designed for someone who wants to make an outsized impact behind the scenes — supporting account teams, functional groups, and leadership by ensuring projects run smoothly
and
that the way we run projects keeps getting better.

Project & Campaign Coordination

• Manage day-to-day execution
  of small-to-mid scale multi-channel marketing programs (direct mail, email, digital, landing pages, data) ensuring accurate, timely, and high-quality delivery — without serving as the client point of contact.
• Develop and maintain project schedules and timelines
  in conjunction with cross-functional teams, possessing minute-by-minute knowledge of work in progress.
• Traffic projects internally
  , ensuring proper approvals, sign-offs, and handoffs at each stage of the project lifecycle.
• Coordinate kick-off meetings
  with internal account, creative, data, production, and analytics teams to align on briefs, scope, and expectations.
• Manage Change Requests
  and proactively alert management of risks, scope changes, or barriers impacting timelines.
• Partner with functional groups and third-party vendors
  to ensure accurate execution, including coordinating QC checkpoints at every stage of production.

Operational Excellence & Process Improvement

• Identify bottlenecks and inefficiencies
  in current workflows and recommend practical solutions to streamline execution, reduce risk, and accelerate speed to market.
• Contribute to and lead targeted process improvement initiatives
  — from documenting current state to designing future-state workflows.
• Build and maintain process documentation
  , including cross-functional process flows (Visio), intake forms, SOPs, templates, and training materials.
• Write clear, concise business and data requirements
  detailing inputs, outputs, processing rules, and personalization logic…