Digital Solutions Engineer

Digital Solutions Engineer

The Digital Solutions Engineer is a hands-on practitioner responsible for configuring, building, operating, and supporting Adobe Experience Cloud platforms on a daily basis. This role spends the majority of time working directly inside AEM, Workfront, Adobe Journey Optimizer, and Adobe Campaign, implementing workflows, campaigns, automations, integrations, and fixes—not just designing them.

This role is heavily execution-focused (≈70–80% hands-on build/support, ≈20–30% solution design and stakeholder interaction) and is ideal for someone who enjoys making systems work better through direct configuration and hands-on problem solving.

• Adobe Experience Manager (AEM) – Hands-On Work
• Build and maintain AEM Assets configurations, including:
• Metadata schemas, folder structures, naming standards, and taxonomies
• Asset workflows for ingestion, review, approvals, and publishing
• Permission models and access controls
• Troubleshoot AEM issues directly in the environment (metadata not applying, workflows failing, permission conflicts, asset sync issues).
• Support DAM operations and downstream consumption by marketing, creative, and execution platforms.
• Coordinate and execute DAM migrations and cleanup efforts.
• Adobe Workfront – Hands-On Administration & Automation
• Configure and support Workfront portfolios, programs, projects, tasks, and issues.
• Build and continuously refine:
• Custom forms and calculated fields
• Approval workflows
• Reports and dashboards
• Set up and manage security groups, roles, access levels, and user permissions.
• Actively build and maintain Workfront Fusion automations, such as:
• Ingesting requests
• Syncing data to/from AEM or other systems
• Automating handoffs, notifications, and status updates
• Perform ongoing system cleanup and optimization (unused fields, outdated workflows, broken automations).
• Integrations & Automation (Very Hands-On)
• Build, test, and maintain integrations using:
• Workfront Fusion
• Adobe APIs and REST endpoints
• Adobe I/O where applicable
• Monitor, troubleshoot, and fix integration failures.
• Actively reduce manual effort by automating repetitive operational processes.
• Adobe Journey Optimizer (AJO) – Hands-On Journeys & Messaging
• Build and maintain AJO journeys, including:
• Batch and real-time journeys
• Event and audience triggers
• Decisioning logic
• Configure and support messaging execution (email and other supported channels).
• Troubleshoot data, identity, audience qualification, and delivery issues.
• Support the transition of use cases from Adobe Campaign to AJO where applicable.
• Adobe Campaign – Hands-On Campaign Execution
• Build and operate campaign workflows and deliveries in Adobe Campaign (Classic or v8).
• Configure data mappings, targeting logic, and scheduling.
• Support operational execution including testing, QA, and troubleshooting failed workflows or deliveries.
• Assist with campaign optimization and migration planning.
• Implementation & Support Responsibilities
• Take requirements and directly implement them in the platforms—not just document them.
• Own features and enhancements from build through production support.
• Provide day-to-day platform support for active users and delivery teams.
• Participate in working sessions to whiteboard practical implementations that can be delivered quickly.
• Document configs clearly so others can support and extend them.
• Role Characteristics (Important)
• This is not a strategy-only role
• This is not a PM role
• This is not a "design it and hand it off" role
• This role:
• Builds it
• Fixes it
• Automates it
• Supports it
• How Success Is Measured
• Platforms are stable, usable, and well-configured
• Manual work is reduced through automation
• Users can operate independently due to good configs and documentation
• Integrations and workflows work reliably at scale

Required Experience (Hands-On Focused)

Platform Experience

• 4–7+ years of hands-on experience working directly in Adobe platforms, not just managing them.
• Strong, demonstrated experience with:
• Adobe Experience Manager (AEM) – especially Assets
• Adobe Workfront, including deep configuration and admin work
• Interest to Learn, or have had exposure to:
• Adobe Journey Optimizer (AJO) and/or Adobe Campaign
• Proven experience building…