Salesforce Administrator

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, Epsilon Auto and the Publicis Commerce Exchange.

This is a Hybrid position: 3-4 days per week in the office are required. Serve as a  Administrator supporting 450+ Salesforce end users across North America. Perform all aspects of  Administration and Business Analysis including requirement gathering/documentation, maintenance, QA testing, and ongoing development/configuration.

• Work closely with the management teams to make enhancements and modifications to the  configuration as the needs of the organization expand and evolve.
• Build new  features/elements, including but not limited to custom objects, fields, formulas, process builder, flows, email alerts, validation rules, lightning pages, global actions, Salesforce Maps
• Docu Sign Administration
• Setup new users
• Develop/maintain reports, views and dashboards. Maintain and continue to build out report automation.
• Maintain/monitor all data loads/data integrations between  and other systems/files.
• Handle requests for support
• Maintain and continually update/expand on the  documentation.

Perform other duties as assigned.

• Experience as a  Administrator
• Good verbal communication skills – comfortable communicating over the phone and in person with sales team members and management staff at various levels.
• Good written communication stills – ability to produce professional documents and emails.
• Excellent support and training skills – Can comprehend the business needs of users and reach out to them at their level. Understands  functionality and can explain it to users/stakeholders at various levels.
• Good planning and prioritization skills – can deliver on complex tasks and projects, which sometimes have conflicting/overlapping timelines. Sets expectations appropriately and meets deadlines consistently. Able to effectively communicate status to management.
• Good team member – builds working relationships with team members and personnel at all levels
• Self-starter – shows initiative
• Good attention to detail
• Very proficient in Microsoft Office applications ( Especially Excel and Access). Experience with CRM database applications (preferably Salesforce). Capable of configuring/modifying  elements such as custom objects, fields, formulas, workflow rules, process builder, email alerts, validation rules, lightning pages, global actions, reports and dashboards. Experience or exposure to data integration products (preferably Informatica Cloud) is a plus.
• MINIMUM
  
  JOB REQUIREMENTS:
  
  Bachelor’s degree with 1 year of related experience, OR a comparable level of experience and/or training. Demonstrated ability to meet the personal attribute and skill requirements described above.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet…