Customer Service Representative

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method-we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

Overview

Important:
This is a hybrid role. You will be expected in the West Chicago office 4 days per week.

How You'll Make an Impact

The Customer Services Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a CSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs;

and identifying needs for additional products and services.

The CSR will report to the Director, and will work closely with key internal contacts, such as Dealer Marketing Consultants in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships. The CSR's productivity will result in increased sales, flawless work being executed, business management, and overall growth.

Responsibilities

What You'll Achieve

* Maintain and grow relationships with local OEM field representatives within the given territory.

* Maintain timely, detailed and accurate records in  of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.

* Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.

* Review product results and recommend needed enhancements to maximize programs.

* Recommend and develop direct mail promotions that address dealership concerns on a timely basis.

* Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

* Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

Qualifications

Who You Are

* What you'll bring with you:

* 1 - 2 Years of Customer Service experience

* Manage territory activity to optimize support of assigned key customers.

* Exemplary phone etiquette.

* Relationship building and communication skills.

* Why you might stand out from other talent:

* Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.

* Able to work collaboratively with all stakeholders and influence results.

* Able to identify problems and offer recommendations on solutions.

* Able to adapt to changing expectations to drive results.

* Demonstrates resourcefulness.

* Good organizational skills and time management.

Additional information

The Power of One starts with our people! To do…