Marketing Services Representative

Job Description

Important: This is a hybrid role. You will be expected in the West Chicago office 4 days per week.

How You’ll Make an Impact

The Marketing Services Representative (MSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing and selling the Epsilon product line within the existing customer base to ensure customer retention, satisfaction, and loyalty. The day‑to‑day of an MSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs;

and identifying needs for additional products and services.

The MSR will report to the Inside Sales Manager and will work closely with key internal contacts, such as Dealer Marketing Consultants in the given territory, to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. As an MSR, you will be a valuable person on our team, because without sales we have nothing! We care about great work and great client relationships. Your productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You’ll Achieve

• Consistently meet or exceed sales goals by selling Epsilon products to clients in an assigned market.
• Maintain and grow relationships with local OEM field representatives within the given territory.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
• Solve existing issues and determine solutions to prevent further concerns.
• Maintain timely, detailed and accurate records in  of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by the assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Respond to regional and corporate requests for information and follow up to support communication.

Who You Are

• What you’ll bring with you:
  • 1–2 years of customer service experience.
  • Salesforce expertise.
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building, problem‑solving and communication skills.
• Why you might stand out from other talent:
  • Experience with selling and servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.
  • Good organizational skills and time management.
  • Able to adapt to rapidly changing expectations.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Benefits offerings for eligible U.S. based employees include:

• Monetary assistance and support for adoption, surrogacy and fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and health/wellness/comfort reimbursements to help you invest in your future and work/life balance.
• Tuition assistance.
• Paid time off that includes flexible time off, vacation, annual sick days, volunteer days, holiday and identity days, and more.
• Matching gifts programs.
• Flexible working arrangements.
• 'Work Your World'…