North Star JCB - Inside Sales Representative

Company Profile

Founded in 2024, North Star JCB is an authorized JCB dealership proudly serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is simple: to be the trusted equipment partner that helps our customers build, grow, and succeed.

Founded in 2024, North Star JCB is an authorized JCB dealership proudly serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is simple: to be the trusted equipment partner that helps our customers build, grow, and succeed.

At North Star JCB, we believe outstanding customer service is the foundation of every successful relationship. We respond to our customers' needs with urgency, operate with care and precision, and are committed to creating an experience that keeps customers coming back. Whether supporting contractors, municipalities, utility providers, agricultural operations, or industrial businesses, our team delivers customized equipment solutions that maximize productivity and minimize downtime.

As an authorized JCB dealer, North Star JCB offers a comprehensive lineup of industry-leading equipment, including backhoe loaders, excavators, telehandlers, skid steer loaders, compact track loaders, wheel loaders, attachments, and more. Our experienced Sales, Parts, and Service teams work together to provide responsive support - from equipment selection and financing to preventive maintenance, emergency repairs, and genuine OEM parts.

Guided by integrity, dependability, and excellence, North Star JCB is more than an equipment dealership - we are a long-term partner dedicated to helping our customers complete every project safely, efficiently, and successfully. Just as the North Star has served as a trusted guide for generations, we are committed to guiding our customers with reliable equipment, knowledgeable professionals, and unmatched customer support.

North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.

Full Time, Exempt

North Star JCB, 31 W 019 North Avenue, West Chicago, IL, 60185

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

• The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
• This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
• Respond to inbound sales inquiries via phone and email
• Make outbound calls to prospective and existing customers
• Identify customer needs and recommend appropriate equipment solutions
• Provide detailed product information, including features, benefits, and pricing
• Prepare and process sales orders accurately and efficiently
• Follow up on quotes and leads to convert them into sales
• Coordinate with the operations team to ensure timely delivery of equipment
• Build and maintain strong relationships with new and existing customers
• Handle customer complaints and concerns with professionalism and escalating issues when necessary
• Ensure high levels of customer satisfaction through excellent service
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Provide regular…