Client Service Associate

Client Services Associate

📍 On‑Site | West Columbia, SC

🕘 Standard Business Hours

Deliver 5‑star service. Keep operations moving. Be the engine behind a seamless workplace.

SPS Global is seeking a Client Services Associate who thrives in a fast‑paced office environment and takes pride in delivering operational excellence. This role supports day‑to‑day mail services, business service center operations, workplace support, and front‑of‑house backup — ensuring employees and clients experience a smooth, professional, and well‑organized environment every day.

You will be responsible for maintaining high‑performing workplace operations across several core areas:

• Receive and process inbound mail and packages
• Log deliveries into chain‑of‑custody tracking software
• Distribute mail/packages promptly to employees
• Manage outgoing mail and shipping transactions
• Notify employees of deliveries
  
  Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

• Monitor and maintain multi‑function copy/print devices
• Replenish toner and paper daily
• Assist with copy/print requests
• Submit work orders when equipment requires service
• Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

• Monitor and replenish office supplies (paper, pens, toner, etc.)
• Restock pantry items (snacks, beverages, coffee areas)
• Maintain client breakrooms and kitchen areas
• Service barista stations and meeting spaces

Presentation matters — you ensure spaces remain stocked, clean, and client‑ready.

• Provide backup reception/concierge coverage as needed
• Set up meeting rooms, conference spaces, and events
• Assist with building occupant moves
• Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

• Employees receive prompt, courteous, professional service
• Mail and shipping are processed accurately and on time Office equipment remains operational and stocked
• Workplace spaces are organized and presentation‑ready
• During downtime, you proactively identify ways to add value

• Strong customer service mindset (5‑star service standard)
• High attention to detail and reliability
• Ability to manage multiple operational tasks simultaneously
• Professional communication skills
• Self‑starter attitude with a proactive approach

This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident. If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception,…