Customer Service Coordinator

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West Columbia, SC, US

2 days ago Requisition

Job Title:
Customer Service Coordinator

Company Overview

CEEUS Inc. is an established and successful wholesale distributor experiencing dynamic growth. Our role in the supply chain is to coordinate the flow of materials and equipment from manufacturers to the electric power companies who serve underserved communities.

Our operations are in West Columbia, SC and Glen Allen, VA, allowing us to conveniently serve our member-owners, the electric cooperatives, as well as municipal and investor-owned utilities. We proudly offer next-day delivery to our members via our fleet of trucks or common carriers. To best serve our customers, CEEUS offers tool repair services, lineman PPE testing, as well as emerging technologies such as broadband fiber optics and electric vehicle charging equipment.

We supply the needs of those who power our world.

Department | Inventory Control and Sales Operations

Reports To | Manager of Inventory Control and Sales Operations

A Customer Service Coordinator is responsible for managing and coordinating customer pickups, delivery schedules, and driver dispatches. This position ensures timely and accurate communication with customers, drivers, and internal teams to support a smooth logistics process and a positive customer experience.

This position serves as the central communication hub between customers, warehouse staff, and delivery drivers. The Customer Service Coordinator manages incoming customer pickup requests and supports real-time adjustments in a dynamic distribution environment. This role plays a vital part in ensuring customer satisfaction and operational efficiency.

The Customer Service Coordinator we are looking for will be:

• Follow-Through Expert:
  Diligently follows up with team members to ensure no orders fall through the cracks
• Highly Organized:
  Maintains accurate and timely tracking of all outstanding sales orders
• Communicative:
  Provides clear, proactive updates to the sales team and customers
• Problem Solver:
  Quickly identifies and resolves delivery or fulfillment issues
• Customer-Focused:
  Understands the importance to get it right the first time for all our customers
• Systems-Oriented:
  Uses ERP tools effectively and seeks ways to improve data flow and visibility
• Detail-Oriented:
  Ensures order data, delivery dates, and communication logs are complete and accurate
• Collaborative:
  Works well with sales and warehouse team to ensure high level service
• Adaptable:
  Handles urgency and change with professionalism and composure
• Improvement-Oriented:
  Seeks opportunities to streamline systems and reduce inefficiencies

• Coordinate and schedule customer pickups, ensuring accurate documentation and on-time readiness
• Communicate directly with customers regarding pickup instructions, order timing, and delivery status
• Collaborate with warehouse staff to ensure orders are ready for pickup or delivery
• Monitor and respond to delivery exceptions, driver calls, or customer inquiries
• Maintain clear and accurate records of customer interactions and logistics schedules
• Provide prompt, professional, and courteous customer service in all communications
• Support other warehouse and logistics tasks as needed during high-volume periods
• Assist with reporting, tracking metrics, and identifying process improvements
• Aids with inventory control operational issues

• Based in a warehouse and office environment located in West Columbia, SC
• Standard working hours of 8:00 AM to 5:00 PM,…