IT Support Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to provide top-notch IT support for end user technology and software by identifying, researching, and resolving technical issues? As an IT Support Specialist at Spectrum, you will manage support tickets, phone calls, direct messages, and emails, using excellent communication skills and IT best practices. You will prioritize and resolve tickets within established Service Level Agreements (SLAs) while providing excellent customer service in every interaction.

• Provide technical support for hardware and software, including desktops, laptops, POS, telephony, and mobile devices
• Investigate and resolve system issues using product knowledge and established methods, maintaining support ticket information within SLA
• Resolve hardware and software problems using remote assistance, managing tickets as needed within SLA
• Support technology and facility moves, maintaining hardware inventory and software compliance
• Collaborate with peers on daily tasks, seeking assistance when needed
• Complete project tasks of low to medium complexity with successful, timely outcomes
• Partner with End User Computing to refine desktop configurations and implement solutions
• Build and maintain positive relationships with customers and colleagues, expanding business knowledge and technical skills

• Office environment
• Operation of a company pool vehicle
• Travel required to surrounding and remote area locations as needed

Required Qualifications

• Education
  • BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
• Experience
  • Telecommunications or cable industry experience a plus
• Skills
  • Other related technical certifications (Microsoft 365, Google IT Support Professional, ITIL, CCNA)

• Ability to lift up to 50 lbs.

Here, our employees don’t just have jobs, they're building careers. Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of well-being.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Spectrum:
Spectrum provides superior communication and entertainment products for residential and business customers. Our offerings include Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most. Grow Your Career Here:
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.