Nurse Navigator

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Lexington Surgery
Full Time
Day Shift
M-Th 8a-5p, F 8a-1p

Sign-On Bonus:up to $10,000

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care.

Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Health delivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.

Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

The Nurse Navigator is responsible for the operational functions of a specific navigation program. Using clinical, administrative, research and educational standards, the Nurse Navigator facilitates the coordination of care for patients through the continuum based on their diagnosis or procedure which may include but is not limited to ensuring follow up with physician offices, scheduling of necessary diagnostic procedures providing education and emotional support throughout the path of care or designated timeframe.

All responsibilities are carried out in accordance with the mission, vision, strategic imperatives and standards of the Lexington County Health District, American Nurses Association standards and in accordance with the provisions set forth by the SC Nurse Practice Act.

Minimum Education
:
Bachelors of Science in Nursing (BSN)
Minimum Years of Experience
: 2 Years in Area of Interest.
Substitutable Education & Experience (Optional):
In lieu of a Bachelor’s of Science in Nursing (BSN), will consider those with Diploma or Associate's Degree in Nursing (ADN) with an additional 2 years of experience in Area of Interest
Required Certifications/Licensure
:
Current RN license to practice in the state of S.C.;
Certification in CPR.
Required Training
:
None.

• Works in a cooperative manner, which fosters relations between employees and patients, patients’ families, visitors, fellow employees, and the medical staff.
• Accepts the chain of command, supervision, and constructive criticism.
• Exhibits commitment and pride through personal example by positively speaking about LMC, the department, employees and guests.
• Contributes to teamwork and creates harmonious, effective and positive working relationships with others.
• Respects, understands, and responds with sensitivity to employees and guests by treating others as one would wish to be treated.
• Resolves conflicts and problems-solves by remaining calm when confronted, attempting to identify solutions or referring person to appropriate authority and attempting to deliver more than is expected.
• Exhibits telephone courtesy by:
  • a. Answering promptly with name and department.
  • b. Speaking with pleasant tone while focusing on caller.
  • c. Transferring calls correctly and promptly.
  • d. Attending to calls on hold in a timely manner
• Maintains confidentiality by:
  • a. Discouraging gossip.
  • b. Using discretion when discussing patient, work, or LMC-related information with others.
• Utilizes the service recovery process to resolve complaints (GIFT).
• Coordinates, monitors and role models the delivery of care to specified patients in the outpatient setting by incorporating process improvement initiatives to achieve desired outcomes for patients and their significant others.
• Receives and triages new referrals to the program.
• Coordinates the scheduling of outpatient appointments to ensure and smooth and timely flow of care.
• As indicated by referring physician, performs preliminary telephone assessment of patient to…