Commercial Services Account Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

For more information, visit  or follow Carrier on social media at @Carrier.

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high‑technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!

As the Commercial Service Account Manager
, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you if you excel at building relationships, have outstanding customer service and love working with cross‑functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernisations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilise CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

• High School Diploma or GED
• 2+ years of experience in selling B2B sales, service agreements, controls, or preventative maintenance
• Must be able lift/carry 20 lbs, climb ladders/stairs, be comfortable working on roofs/platforms
• Ability to travel up to 25% regionally
• Valid Driver’s license

• Bachelor’s degree preferred
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal‑orientated with strong time management and organisational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customer
• Ability to sell directly to end user customer Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team‑oriented and dynamic environment
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self‑motivated and able to manage many simultaneous projects and responsibilities

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal…