Pharmacy Customer Service Technician

About the Role

Join Skilled Nursing Pharmacy as a Pharmacy Customer Service Technician, where you will be the vital link between our patients and their medications. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service in the healthcare industry.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Responds to customer inquiries via telephone through customer service, refill line, fax verification and operator request line in a professional, timely, accurate and caring manner while consistently meeting all pharmacy guidelines and performance standards.
• Triage calls to various pharmacy departments (i.e. C2, IV, Cycle, RPh Clarification, Facility Billing, 3rd Party Billing, Accounting, etc.)
• Represent the pharmacy in a professional and courteous manner in all interactions with patients.
• Conduct and document Daily Customer Courtesy Calls to various facilities which may require additional support to ensure a high level of customer satisfaction.
• Email a daily report of medication exclusions to the Administrators of designated accounts.
• Create, follow-up, and close Customer Service Tickets which are used to document various pharmacy or delivery issues.
• Daily posting in Basecamp Communication System any issues, errors, facility survey notification and End of Shift reports in an effort to keep managers and field representatives informed.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Participate in all in-service education programs provided by the pharmacy.

• High school diploma or equivalent; pharmacy technician certification preferred.
• Previous experience in a pharmacy or healthcare setting is a plus.
• Strong communication skills and a customer-focused demeanor.
• Ability to multitask and work efficiently under pressure.
• Basic knowledge of pharmacy operations and medication terminology.
• Proficient with computer systems and pharmacy software.
• Willingness to learn and adapt in a dynamic work environment.
• Reliable, punctual, and a team player.

• Current openings will have a 2:00pm - 4:00pm start time.

Skilled Nursing Pharmacy has been serving the Industry, CA community for over a decade, providing personalized pharmacy services to skilled nursing facilities. Our commitment to quality care and customer satisfaction has earned us a loyal customer base, making us a trusted partner in healthcare. Employees appreciate our supportive work culture and opportunities for growth within the company.