Health Unit Assistant

Job Details

• Area of Interest:
  Administrative and Clerical
• Department:
  Maternity Unit - West
• Shift: 6a–6p, two shifts a week, 24 hours/week
• Job

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and unit activities.

6a–6p, two shifts a week, 24 hours/week

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

• Paid time off, parental leave, 401(k) matching, and an employee recognition program.
• Dental and health insurance, paid holidays, short- and long-term disability, pet insurance, and more.
• Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
• Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
• Assist with orienting new staff to the role.
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Education:

High school graduate or equivalent.

Experience:

1 year of previous clerical, customer service, or other experience in a healthcare setting required.

Knowledge/Skills/Abilities:
Writes, reads, comprehends, and speaks fluent English; multicultural sensitivity;
Microsoft Office – basic computer skills; customer/patient focused.