Patient Services Representative PRN

Patient Services Representative (PSR) PRN

Job No: 493031

Work type: PT

Location: West Des Moines

Categories: Staff

At Des Moines University Medicine and Health Sciences you will make a meaningful contribution to the dynamic future of medicine and health sciences. The Patient Services Representative (PSR) PRN serves as a key member of the clinic team, delivering exceptional customer service and supporting patients throughout their care journey. This role helps ensure a positive patient experience while supporting efficient clinic operations and continuity of care.

• Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.

• Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow‑up visits, and wellness exams to optimize patient access and clinic efficiency.
• Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.

• Complete patient check‑in and check‑out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow‑up activities and patient billing inquiries.

• Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.

• Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

• High school diploma or equivalent required.
• Associate degree or post‑secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptionally strong customer service, communication, and interpersonal skills with a patient‑centered approach, professionalism, and confidentiality.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems.
• Commitment to and alignment with DMU’s mission and values.

Qualified faculty and staff enjoy a generous employer contribution toward the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding and access to wellness facilities with programs that promote a well‑balanced lifestyle. Visit (Use the "Apply for this Job" box below). to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities and a host of employee engagement and recognition programs throughout the year.

Advertised: 17 Jul 2026 Central Daylight Time
Applications close: Open Until Filled

Resume, cover letter and contact information for three professional references required at time of online submission.

Department: Clinic Admin
Status: Non‑Exempt

Des Moines University Medicine and Health Sciences is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, creed, religion, age, disability, sex, gender, gender identity, sexual orientation, pregnancy, veteran status, genetic information and other characteristics protected by law (“protected class”). Members of all underrepresented groups are encouraged to apply.

The university is committed to working with and providing reasonable accommodations to individuals with disabilities. If…