Project Assistant II

As a Project Assistant II, you will be responsible for providing project administrative support for multiple contracts/programs/customers including supporting development of business specific documents. Business specific documents may include, but are not limited to, manuals, reports, spreadsheets, graphs, PowerPoint presentations and educational materials. You will be responsible for facilitating internal and external stakeholder meetings which includes preparing and distributing agendas and minutes.

This position is also responsible for developing and monitoring project timelines.

This position requires the ability to be in office in our West Des Moines, Iowa location at least once per month, and additionally, as needed.

• Prepare documentation, including writing, assisting with writing or formatting (agenda, minutes, handouts, manuals, publications, deliverables, reports and educational materials according to contract/program requirements etc.) for internal team meetings and/or external customer meetings to support team
• Create, update and monitor timelines
• Maintains organizational charts
• Coordinate documentation from multiple sources
• Ensure on-line or hard copy materials are accurate and in a professional format according to contract/program requirements
• Communicate in a professional manner with internal/external customers
• Escalate issues through appropriate channels, following established hierarchical protocols between clinical and non-clinical staff members
• Perform support functions, such as answering program inquiries via telephone or help desk; travel arrangements; registrations; purchasing supplies for the team; scheduling onsite and offsite meetings and conference calls; answering phones; copying and distributing correspondence
• Coordinate schedules for team members
• May create a master planning calendar of contract events
• Coordinate set-up for new hires
• May monitor status of agreements and contracts
• Mentor and orient other project assistants.
• Monitor status of deliverables, data processing and reporting schedules and report variations or discrepancies to management
• Ensure files are up to date and accurate
• Research and make recommendations to the team for process improvements related to documentation and deliverables
• Perform software or process improvement testing upon request, identifying issues and recommending changes as needed, according to contract/program requirements and needs.

• Two-year degree in business, healthcare, IT or related field and/or equivalent training and/or experience
• 3 - 4 years' experience in project administrative support
• Demonstrated ability working with confidential information and in a deadline driven environment
• Demonstrated ability to effectively multi-task and solve problems
• Positions working on specific contracts may require U.S. Citizenship
• 5% local and overnight travel
• Ability to be in office at least once per month, and additionally, as needed

• Advanced knowledge and experience with Windows, all Microsoft Office products, and other PC-based software.
• Highly proficient keyboarding skills with accuracy, including spelling, grammar, and mechanics
• Keyboarding equivalent to 50 words or more per minute
• Ability to work within multiple software environments and acclimate to client or project specific software
• Attention to detail
• Critical thinking skills
• Proactive and self-motivated
• Ability to consume information, perform research, and understand content
• Federal contracts:
  Knowledge of Section 508 compliance and associated document formatting
• For certain contracts: ability to effectively guide members to appropriate member benefit information

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

We're on a mission to transform lives and economies by improving health.

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

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