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Workforce Management Analyst - Call Center Insights
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-30
Listing for:
Farm Bureau Financial Services
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
Business Analyst, Data Analyst
Job Description & How to Apply Below
Farm Bureau Financial Services is hiring a Workforce Management Analyst to analyze intra-day contact volume, monitor service levels, and adjust schedules to optimize staffing. You will build reports and dashboards to support decision-making and resource planning.
The role requires a quantitative degree, strong Excel/Power BI skills, and the ability to work onsite in West Des Moines, IA or Manhattan, KS. Collaboration with call center teams is essential to improve processes and achieve KPIs.
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