Field Support Administrator- West Des Moines, IA and Omaha, NE

About Forged Fiber  At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network.

It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role The Field Support Administrator (FSA) is responsible for planning, coordinating, and supporting construction projects related to the restoration, maintenance, and deployment of Outside Plant (OSP) fiber infrastructure, including FTTx, GPON, and related network systems. This role manages projects from initiation through completion, ensuring quality, compliance, and timely delivery. The FSA works cross-functionally with Field Operations, Engineering, contractors, and project management teams to ensure accurate execution and reporting of all project activities.

Work Location Hybrid
-Des Moines, IA;
West Des Moines, IA;
Omaha NEThe Main Responsibilities Coordinate with Field Operations and contractors to support project planning, execution, and restoration efforts. Manage multiple concurrent projects from initiation through invoicing/completion. Ensure project activities align with timelines, scope, and company standards. Conduct site visits to monitor construction progress and verify quality of work performed by internal teams and contractors. Ensure compliance with engineering designs, specifications, and safety standards.

Inspect OSP work prints and construction activities for accuracy and adherence to standards. Partner with Engineering to ensure designs are accurately implemented in the field. Review engineering work prints, standards documentation, and installation procedures. Provide field feedback to improve design effectiveness and constructability. Review and approve contractor invoices for accuracy and completeness. Support contract compliance and vendor performance oversight. Assist with tracking project costs and identifying discrepancies.

Maintain accurate project records and documentation in applicable systems Provide timely and accurate updates on project status, risks, and issues. Document and report on deficiencies, quality issues, and corrective actions. Act as a liaison between Engineering, Operations, contractors, and project managers. Proactively identify and resolve project issues and escalations. Provide regular feedback to internal teams and external partners. Ensure all work complies with USDA RUS standards, regional construction practices, and Forged Fiber
37 requirements. Maintain working knowledge of engineering standards, safety regulations, and construction procedures. Monitor site housekeeping and overall project compliance.  What We Look for in a Candidate Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage.

We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results. Main Requirements Bachelor’s degree in a related field (Construction Management, Engineering, or Telecommunications) preferred OR equivalent work experience 4+ years of experience in OSP/ISP construction, engineering support, or project coordination

Experience with fiber network deployments (FTTx, GPON) preferred Proven experience…