Customer Success Specialist

Overview

Make an Impact Where Customer Experience Meets Execution

At Coviance, customer experience isn’t a buzzword — it’s how we operate every day. We’re looking for a Customer Success Specialist who thrives in fast-paced environments, loves solving problems, and takes pride in delivering consistent, high-quality service.

In this role, you’ll be at the center of our workflow — supporting customers, collaborating across departments, and keeping orders moving from start to finish. If you enjoy juggling details, building relationships, and making things happen, this role is for you.

This is a hybrid position based out of West Des Moines, IA with availability from 7:00 am CST to 6 pm CST.

• Be the go-to support for customers via chat, email, and phone — responsive, knowledgeable, and reliable
• Investigate, troubleshoot, and resolve customer issues with confidence and urgency
• Educate customers on Coviance products and services so they feel informed and empowered
• Track orders, monitor vendor turnaround times, and keep workflows on schedule
• Complete internal audits, second-level reviews, and quality checks to ensure accuracy
• Build and maintain strong relationships with vendor partners
• Provide proactive order updates so customers always know what’s happening
• Upload and manage documents across Coviance and vendor platforms
• Complete orders, pricing, and updates directly in the platform
• Manage order cancellations and clearly communicate next steps to customers and vendors
• Identify integration or system issues and partner with internal teams to drive solutions

• Background in title insurance or mortgage lending (required)
• Clear, confident communication — written and verbal
• Strong math skills and exceptional attention to detail
• Highly organized with the ability to manage multiple priorities at once
• A self-starter who thrives working independently
• Sharp problem-solving skills, especially under pressure
• Analytical thinker with excellent judgment
• Fast, accurate typing and data entry skills
• A genuine passion for delivering standout customer experiences
• Experience working in multiple systems at the same time
• A forward-thinking mindset and comfort collaborating across teams

You’ll be part of a team that values accountability, collaboration, and continuous improvement. We move fast, support one another, and take pride in doing things the right way — for our customers and for each other. And to top it off we provide