Customer Service Representative

Description

We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a hybrid, contract to hire role based in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who can deliver attentive service while managing several computer screens, updating records accurately, and researching policy information efficiently.

The right candidate will be comfortable handling both inbound and outbound communication and will bring a detail-focused approach to every interaction.

Responsibilities:

- Respond to customer inquiries by phone and email, providing clear and attentive support related to insurance information.

- Handle incoming and outgoing calls while maintaining strong follow-up to ensure customer needs are fully addressed.

- Review, research, and update account or policy details across multiple systems with a high level of accuracy.

- Navigate between several screens and applications efficiently while continuing to deliver quality service during live customer interactions.

If you are looking for your next step in your customer service career, please call  or apply through our Robert Half website today!

Requirements

Requirements:

- At least 1 year of customer service experience, preferably in a call center or high-volume support setting.

- Experience handling both inbound and outbound calls with a consistent and detail-focused communication style.

- Strong data entry skills with a proven ability to maintain a high degree of accuracy.

- Intermediate computer skills, including the ability to work across multiple screens and systems at the same time.

- Ability to work independently in a remote environment while staying dependable and organized.

- Proficiency with email correspondence and basic Microsoft Office tools, including Word and Excel.

- Strong attention to detail and commitment to following through on customer requests and updates.

If you are looking for your next step in your customer service career, please call  or apply through our Robert Half website today!

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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